Shipping policy

Free Shipping for orders $35+

Shipping is free for orders $35 and up within the U.S. Orders under $35 will be charged a flat rate of $6.99 for shipping. This includes Alaska, Hawaii, and Puerto Rico, as well as to U.S. Armed Forces who are based in locations globally.

Most orders are fulfilled within 2 business days and shipped from our warehouse in Vermont. Orders are typically delivered within 2–5 business days within the U.S. Shipping and delivery times may vary depending on volume of orders received at our warehouse.

International orders are only available via our online partners or distributors and not directly through VetriScience. You can find more information on our Ways to Buy page.

Delivery issues or product damage from shipping

Damage to products is ultimately the responsibility of the carrier. If you notice damage to your package upon delivery, have the driver note “damaged” on the delivery sheet. Call your local delivery office as soon as possible to report the damage. Then call our office at 1-800-882-9993 with your name and invoice number (which can be found in your order confirmation email).

If you discover damage to the product after opening, follow the same procedure as above (keep both the shipping container and the damaged product). Neither the carrier nor VetriScience® can be held liable unless this procedure is followed. We are happy to assist you in this process!