100% Satisfaction Guarantee

VetriScience® 60-Day Satisfaction Guarantee

At VetriScience®, we proudly stand behind our products and quality controls. If you or your pet is not satisfied with a VetriScience® product you purchased from one of our authorized sellers, you may either request a refund or a replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

To submit a 100% Satisfaction Guarantee request, please call us at (800) 882-9993 with information regarding where and when you purchased your product. If your request is approved, you will then need to email us a picture of your product, proof of purchase, and your Guarantee approval number to vsreturns@foodsciencecorp.com.

Alternatively, you can mail physical pictures and receipts to:

VetriScience®
929 Harvest Lane
Williston, Vermont 05495

You must submit your Guarantee request within 60 days of the date of purchase.

Guidelines & Additional Details

VetriScience® reserves the right to verify information, require valid proof of purchase, and deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the VetriScience® 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized VetriScience® seller, please contact us through our online contact form or call us at (800) 882-9993. You can also visit our Where to Buy page for a list of our authorized national and pet specialty retailers. If you are shopping on Amazon, please note that the only authorized Amazon marketplace sellers are “Amazon.com” and “Pattern.” VetriScience® has not authorized any other online marketplace sellers on Amazon.