Refund policy

Return Policy

Products in original, unopened condition may be returned within 60 days of purchasing. Please contact our Customer Care team at 1-800-882-9993 and we will help you begin the return process.

If you're returning a VetriScience® Pro Line product that you purchased from a clinic or vet's office, please return it there. They will assist you with the return.

Refund Policy

If for any reason you or your pet are not satisfied with your purchase, you may request either a refund or replacement product within 45 days of purchasing as part of our 100% Satisfaction Guarantee.

If you purchased directly from our website, please contact our Customer Care team at 1-800-882-9993 for assistance with either a replacement or refund. Please have the product's lot number and original sales receipt available when you call or email. If you purchased from another location or seller, please contact the retailer in question, as policy varies by distributor.

Please note: We are unable to control the quality of VetriScience® products sold by unauthorized resellers. Unless otherwise prohibited by law, our 100% Guarantee is not available for VetriScience® products purchased from unauthorized sellers. The 100% Guarantee is also limited to the original, end-user purchaser.

Hours of operation for Customer Care are 8:00 AM – 5:00 PM ET, Monday through Friday.